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Terms & Conditions of Sale

1. Definitions

  • "Seller", "We", "Us", "Our" refers to Ox Winches, A AND K MCQUIRE LTD or any other trading name of A AND K MCQUIRE LTD.
  • "Buyer", "You", "Your" refers to the person or business purchasing Goods from the Seller.
  • "Goods" refers to any winches, accessories, or equipment supplied by the Seller.
  • "Order" refers to a purchase request submitted through our website or in writing.
  • "Contract" refers to the legally binding agreement formed once an Order is accepted by the Seller.

2. Basis of Sale

2.1 These Conditions apply to all sales of Goods by the Seller and override any other terms proposed by the Buyer.

2.2 No variation of these Conditions is valid unless agreed in writing by the Seller.

2.3 By placing an Order, the Buyer confirms acceptance of these Conditions.

3. Orders & Acceptance

3.1 All Orders are subject to availability and acceptance by the Seller.

3.2 The Seller reserves the right to refuse any Order at its discretion.

3.3 A Contract is formed only when the Seller issues written confirmation or dispatches the Goods.

3.4 The Seller may cancel an Order if payment is not received or if fraudulent activity is suspected.

4. Prices & Payment

4.1 Prices shown on our website exclude delivery charges unless stated otherwise.

4.2 Prices may change without notice, but confirmed Orders will not be affected.

4.3 Payment must be made in full at the time of ordering unless otherwise agreed.

4.4 The Seller is not responsible for additional charges such as import duties, taxes, or customs fees.

5. Delivery

5.1 Delivery dates are estimates and not guaranteed.

5.2 The Seller is not liable for delays caused by couriers, customs, or circumstances beyond our control.

5.3 Risk passes to the Buyer upon delivery.

5.4 The Buyer must inspect Goods upon receipt and report any issues within 48 hours.

5.5 Claims for missing or damaged items must include photographic evidence.

6. Product Use & Safety (Enhanced Liability Protection)

6.1 The Buyer is solely responsible for ensuring that all Goods are installed, wired, and operated by competent and qualified persons.

6.2 All winches, electrical components, and accessories must be fitted strictly in accordance with the Seller's installation instructions and recognised industry safety practices.

6.3 The Seller accepts no responsibility for damage, failure, or injury arising from:

  • Incorrect wiring or electrical connection
  • Use of undersized cables, batteries, or power supplies
  • Overloading the winch beyond its rated capacity
  • Shock loading, side pulling, or unsafe rigging
  • Failure to use appropriate mounting hardware
  • Improper or unsafe operation
  • Use in applications for which the product was not designed
  • Failure to maintain, inspect, or lubricate the equipment

6.4 Winches are powerful mechanical devices. The Buyer acknowledges that misuse can result in serious damage or injury.

6.5 The Buyer accepts full responsibility for ensuring that all operators are trained and aware of safe winching practices.

7. WARRANTY (RETURN TO BASE)

7.1 Standard Warranty

All Goods supplied by the Seller are covered by a 12-month "Return to Base" warranty against manufacturing defects in materials and workmanship, commencing from the date of delivery.

7.2 Return to Base Process

(a) To initiate a warranty claim, the Buyer must first contact the Seller to obtain a Returns Authorisation Number (RAN).

(b) The Buyer is responsible for returning the suspected faulty unit to the Seller's premises (Wakefield, UK) at their own cost.

(c) The Seller will bench test the unit to determine the cause of failure.

(d) If the unit is found to be defective due to a manufacturing fault, the Seller will repair or replace the unit and return the unit within 3 working and cover the return to customer shipping costs.

(e) If no fault is found, or if the fault is due to misuse (see Clause 7.4), the Buyer will be liable for a bench testing fee and return shipping costs.

7.3 Component Level Repair

The Seller reserves the right, at its sole discretion, to repair the unit by replacing only the specific component that has failed (e.g., replacing a solenoid, motor, or gearbox) rather than replacing the entire unit. Refurbished or remanufactured parts may be used where appropriate.

7.4 Warranty Exclusions

The warranty is immediately void if the bench test reveals that the Goods have been:

(a) Installed incorrectly, including improper wiring or unsuitable power systems.

(b) Submerged in water or mud (unless the unit is explicitly rated as fully submersible).

(c) Overloaded, shock-loaded, or used beyond the stated line pull rating (e.g., burnt motors or melted solenoids caused by prolonged stalling).

(d) Modified, dismantled, or repaired by unauthorised persons.

(e) Used without adequate maintenance (e.g., lack of lubrication).

7.5 Limitation

The warranty covers the hardware only. The Seller is not liable for any labour costs involved in removing or reinstalling the unit, nor for any loss of use or downtime while the unit is being bench tested.

8. Returns & Cancellations

8.1 Consumers have the right to cancel within 14 days of receiving the Goods, provided items are unused and in original packaging.

8.2 Custom-built or special-order items are non-returnable unless faulty.

8.3 Return shipping costs are the responsibility of the Buyer unless the Goods are defective.

8.4 The Seller reserves the right to deduct reasonable restocking fees for returned items.

9. Limitation of Liability

9.1 The Seller shall not be liable for any damage, loss, or injury resulting from:

  • Improper installation
  • Incorrect wiring or electrical faults
  • Overloading or misuse
  • Negligence or failure to follow instructions
  • Use of the Goods in unsuitable or unsafe applications

9.2 The Seller is not responsible for:

  • Damage to vehicles, electrical systems, or equipment
  • Burnt motors, solenoids, or control boxes
  • Battery drain or wiring failures caused by inadequate power supply
  • Any consequential, indirect, or financial losses

9.3 Under no circumstances shall the Seller's liability exceed the purchase price of the Goods.

9.4 Nothing in these Conditions limits liability for death or personal injury caused by negligence.

10. Intellectual Property

All product descriptions, images, branding, and website content remain the property of Ox Winches Ltd and may not be reproduced without permission.

11. Governing Law

These Conditions are governed by the laws of England and Wales. Any disputes shall be resolved exclusively in the courts of England and Wales.

Last Updated: June 2026