Privacy Policy
1. Introduction
Welcome to Ox Winches. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online store.
2. Information We Collect
2.1 Personal Information
When you place an order or create an account, we collect:
- Name and contact information (email address, phone number)
- Billing and shipping addresses
- Payment information (processed securely through our payment provider)
- Order history and preferences
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
3. Cookie Policy
Our website uses only essential functional cookies necessary for the operation of our site. We do not use tracking, analytics, or advertising cookies.
3.1 Cookies We Use
| Cookie Name | Purpose | Duration |
|---|---|---|
| Session Cookie | Session management - maintains your login state and shopping cart | Session (deleted when browser closes) |
| __cf_logged_in | Cloudflare security - helps protect against malicious activity | Persistent |
| CF_VERIFIED_DEVICE_* | Cloudflare security - device verification for enhanced security | Persistent |
These cookies are strictly necessary for the website to function properly and cannot be disabled. They do not store any personally identifiable information beyond what is necessary for session management and security.
4. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and account
- Provide customer support
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and enhance security
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that help us operate our business (payment processors, shipping companies)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition of our business
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- SSL/TLS encryption for data transmission
- Secure payment processing through certified payment providers
- Regular security assessments and updates
- Access controls and authentication measures
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us using the information provided below.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order information is typically retained for accounting and legal purposes for a period of 7 years.
9. Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date below. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Ox Winches A trading name of A AND K MCQUIRE LTD Company Registration: 09535770 VAT Number: GB 212145754
Email: [email protected] Phone: +44 (0)1924 201120 Address: 12a Montpellier Parade, Harrogate, North Yorkshire, HG1 2TJ, UK
Last Updated: June 2026