Help Center
Contact Us
We typically respond within 24 hours
Phone
+44 (0)1924 201120 Mon-Fri: 9am-5pm GMT
Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. All payments are processed securely through our payment provider.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. We can make changes before the order is dispatched. Once shipped, modifications are not possible, but you can return the items following our returns policy.
Do you offer VAT invoices?
Yes, VAT invoices are automatically generated for all orders and can be accessed from your account order history. If you need a specific invoice format, please contact us.
Shipping & Delivery
What are your shipping options?
We offer multiple shipping options at checkout, including standard and express delivery. Shipping costs and estimated delivery times are calculated based on your location and the weight of your order. You can select your preferred shipping method during checkout.
How long does delivery take?
Delivery times vary depending on your location and chosen shipping method:
- UK Standard: 3-5 business days
- UK Express: 1-2 business days
- International: 5-10 business days (varies by destination)
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping costs and delivery times are calculated at checkout. Please note that customs duties and taxes may apply for international orders and are the responsibility of the recipient.
Can I track my order?
Yes, once your order is dispatched, you'll receive a tracking number via email. You can also view tracking information in your account order history.
Returns & Refunds
What is your returns policy?
We offer a 30-day return policy for most items. Products must be unused, in their original packaging, and in resalable condition. To initiate a return, please contact our customer service team with your order number.
How do I return an item?
To return an item:
- Contact us at [email protected] with your order number
- We'll provide you with return instructions and a return authorization number
- Pack the item securely in its original packaging
- Ship the item back to us using a tracked service
- Once received and inspected, we'll process your refund
Who pays for return shipping?
For defective or incorrect items, we'll cover the return shipping costs. For returns due to change of mind, the customer is responsible for return shipping costs unless otherwise stated in a promotion.
When will I receive my refund?
Refunds are typically processed within 5-7 business days of receiving the returned item. The refund will be issued to your original payment method. Please allow additional time for your bank to process the refund.
Products & Technical
Do your products come with a warranty?
Yes, all our products come with a 12-month Return to Base warranty against manufacturing defects. See our Terms & Conditions for full warranty details.
Can you help me choose the right winch?
Absolutely! Our team has extensive knowledge of recovery equipment and can help you select the right winch for your needs. Contact us with details about your vehicle and requirements, and we'll provide expert recommendations.
Do you provide installation instructions?
Most products come with manufacturer installation instructions. For additional support, please contact us and we can provide guidance or recommend professional installers in your area.
Account & Privacy
Do I need an account to place an order?
While you can browse our products without an account, you'll need to create one to place an order. Having an account allows you to track orders, save addresses, and view your order history.
How do you protect my personal information?
We take data security seriously. All personal information is encrypted and stored securely. We never share your information with third parties except as necessary to fulfill your order. For more details, please see our Privacy Policy.
Still Need Help?
Can't find the answer you're looking for? Our customer service team is here to help.